Help
Support
The questions we are asked most, and a form for the ones we are not.
Buying and editions
Where can I buy it?
On the Buy page. Which sellers you see depends on the region in the address bar — change it in the switcher if you are shopping somewhere else.
What is the difference between the editions?
Each edition lists exactly what is in it on the Buy page. Anything not on that list is not in it.
I bought it somewhere else and have no key.
Keys come from whoever sold it to you, not from us. If a seller has not sent one, they are the ones who can fix it — but write to us anyway and we will chase it.
Technical
It will not start.
Tell us through the form below, and say which platform and what you saw. A screenshot of the error helps more than a description of it.
Where are my saves kept?
That depends on the platform. Say which one you are on in the form and we will point you at the right folder.
Is there a way to turn off the motion?
On this website, yes — the switch is in the bar at the top, and it also follows your system setting if you have one. In the titles themselves, look under accessibility options.
Accounts
Do I need an account to use this site?
No. Nothing here is behind a sign-up. The newsletter is the only thing that asks for an address, and it is optional.
Using our content
Can I use your screenshots in a video?
Yes, for anything non-commercial, as long as you say where they came from. For anything commercial, write to us first through the form below.
Can I stream it?
Yes, including monetised streams. You do not need to ask us.
Anything else
I found a problem with this website.
Please tell us through the form below and pick “Something is broken”. Say which page and what happened.
Write to us
Still stuck?
Tell us what you were doing and what happened instead. If it is about one title in particular, say which — it saves a round trip.